When it comes to developing a customer-centric organization, the soul of that transformation journey lies in your corporate culture. Without the right culture, one deliberately designed to be customer ...

Hayden is the President and Chief Revenue Officer of Seismic, a global enablement company, where he leads the go-to-market team. In today’s service-based economy, customer experience has taken center ...

You might want to be a little more specific than this. This summer, teams will go away on team retreats or leadership summits to set those values. Far fewer will do anything about them. Just 10% of ...

As senior leadership teams evaluate their diversity, equity, inclusion and belonging (DEIB) strategies and objectives for 2023, they might consider the Second Law of Thermodynamics. This fundamental ...

Since the release of my book, The Not So Subtle Art of Caring: Letters on Leadership (2022, John Hunt), one of the questions I am asked most frequently is, “How do you operationalize kindness?” ...

“That’s left us in a position where we’re attracting new audiences but we have no way to build an ongoing relationship with them and eventually ask for their support.” 2020 is the year newsrooms need ...