In this era of outsourcing, many organizations have realized significant cost reductions from disaster recovery (DR) infrastructure outsourcing. Often, this goal has been achieved at the expense of ...

Many IT administrators aren’t comfortable handing over control of the most critical security components of their infrastructure. But in recent years, security outsourcing has become a popular and ...

I've never had to write an SLA document before and was wondering if anyone could give me a sample SLA doc for their virtualization or storage environments (FC/iSCSI). I have a nice sample one from SUN ...

Service-level agreements for cloud services are, at their core, more challenging than other SLAs because many cloud providers are unwilling to modify or adjust them. They want a relationship of “one ...