Twilio Flex is now embeddable. A new SDK, Salesforce Voice GA, and consumption-based pricing target AI-scale contact center deployments.

Salesforce launched Headless 360 at TDX, opening its CRM platform to AI agents through APIs, MCP tools and CLI commands in a ...

By layering orchestration, governance, and connectivity into Agent Fabric, Salesforce appears to be trying to position ...

Salesforce (CRM) on Monday commenced the prepayment and initial delivery of about 103M shares under its previously announced $25B accelerated share repurchase agreements that it entered into on March ...

Why not us? Salesforce already has the top CRM in the industry for number of customers. Why not toss in an integrated cloud contact center? That's a theme for Salesforce as the company launched on ...

Salesforce is building out its library of pre-wired artificial intelligence agents to take on manual, administrative work on behalf of payers, providers and public health organizations. The company is ...

Salesforce’s fourth-quarter results for fiscal 2026 were solid, but they weren’t enough to shake off the looming overhang of artificial intelligence on the stock. Shares of Salesforce CRM slipped 4.6% ...

Salesforce has been the poster child for Wall Street’s concerns about business software and the growth prospects of the software-as-a-service model. With the threat of artificial-intelligence tools ...

Salesforce has appointed new leaders in an executive shake-up. Six new hires and promoted executives will lead businesses like Agentforce and Slack. The executives replace five high-profile leaders ...

Salesforce cut part of its workforce earlier this month. Staff in teams across marketing, product, and data were let go. The cut involved fewer than 1,000 roles, according to a person familiar with ...

Salesforce stock was trading down about 8% on Tuesday. The stock price is already down 27% year to date. This might be a buying opportunity for Salesforce stock ahead of the Feb. 25 earnings release.

This language acknowledges a shift in how agentic AI capabilities – digital labor – is discussed and reflects Salesforce’s own pivot to the agentic enterprise, where people use AI agents to get work ...