In Customer Experience the Details Make All the Difference
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In Customer Experience the Details Make All the Difference
Lots of companies get the customer experience strategy right. But few get the execution well. Here’s the truth: your customers react to the little things. - The tone in your emails: Is it clear, simple, and human or vague, complicated, and robotic? -The frontline employee's body language: Do they smile or a sigh? - The experience of fixing a ...
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